At work I had customers who:
*Got mad at me because we surprisingly don't keep a secret warehouse of their free shit on the coupons and that I can't scrabble around the store looking for it. If we don't have it here, we don't have it here. Go get the bloody item yourself.
*Got mad at me because I gave them 8 dollars worth of change entirely in quarters because they paid a >10 dollar item with a 20 dollar bill even though I told them I was out of one dollar bills, and they DID have money they could have used instead to pay for it. They try to get me to go to another desk, but it's something I simply cannot do: I can't open another cashier's till and handle their money, and because it's a weekend, they're already very busy. By the way, here's something you should all know: accept the change cashiers give you, because they WILL get docked for variance if you decline the change and try to give it back to them.
*Got mad at me because of a 5 dollar electronic waste disposal fee for an item they were happy to buy for 3,000 dollars. They said the sales people lied to them, I told them they're not aware of this, and then they accused me and salespeople of lying and being deceptive and thinking that we at the customer service department and the sales department know each other well and communicate frequently, when....that does not happen, and I was too polite to tell this moron off who clearly has never worked in a retail store in their life. Also, it's fucking five dollars, if they can pay thousands of dollars for a fucking laptop, then an extra 5 dollar disposal fee is nothing....also welcome to living in California.
I'm so glad that out of the hundreds of customers I deal with, these guys are the stark exception but good god they can help make you feel worse. I'm very glad it's very easily counter-balanced by the friendlier, chattier types of customers who ask you about their day or try to strum up small talk, I enjoy those people.
I also wear my Baby Luigi necklace to work and quite a few people complimented it, get those daily, one dude even said, hey Baby Luigi, and I was happy.
*Got mad at me because we surprisingly don't keep a secret warehouse of their free shit on the coupons and that I can't scrabble around the store looking for it. If we don't have it here, we don't have it here. Go get the bloody item yourself.
*Got mad at me because I gave them 8 dollars worth of change entirely in quarters because they paid a >10 dollar item with a 20 dollar bill even though I told them I was out of one dollar bills, and they DID have money they could have used instead to pay for it. They try to get me to go to another desk, but it's something I simply cannot do: I can't open another cashier's till and handle their money, and because it's a weekend, they're already very busy. By the way, here's something you should all know: accept the change cashiers give you, because they WILL get docked for variance if you decline the change and try to give it back to them.
*Got mad at me because of a 5 dollar electronic waste disposal fee for an item they were happy to buy for 3,000 dollars. They said the sales people lied to them, I told them they're not aware of this, and then they accused me and salespeople of lying and being deceptive and thinking that we at the customer service department and the sales department know each other well and communicate frequently, when....that does not happen, and I was too polite to tell this moron off who clearly has never worked in a retail store in their life. Also, it's fucking five dollars, if they can pay thousands of dollars for a fucking laptop, then an extra 5 dollar disposal fee is nothing....also welcome to living in California.
I'm so glad that out of the hundreds of customers I deal with, these guys are the stark exception but good god they can help make you feel worse. I'm very glad it's very easily counter-balanced by the friendlier, chattier types of customers who ask you about their day or try to strum up small talk, I enjoy those people.
I also wear my Baby Luigi necklace to work and quite a few people complimented it, get those daily, one dude even said, hey Baby Luigi, and I was happy.
